LEARN SPANISH IN MEXICO CITY®
POLICY
LOGISTICS
- to guarantee availability of our teachers, the schedule of the classes; days, times, start & end date are determined before starting the course
- the minimum duration of one class is 1,5 hours
- the time of a lesson is not extended if the student is late, this also applies to a free class and the diagnostic conversation
- if the teacher arrives late, the duration of the class will be extended proportionately, or
- if the student is unable extended the class at that moment, the teacher and the student will agree upon another class in which that extra time can be compensated
CANCELATION OF A CLASS LESS THAN 24 HOURS
- the student must inform his/her teacher directly about canceling or changing the time of the class by a phone call and a written notification by WhatsApp, text message, or email
- a class canceled by the student within 24 hours cannot be rescheduled and is fully charged
CANCELATION OF CLASS WITH MORE THAN 24 HOURS
- the student must inform his/her teacher directly about canceling or changing the time of the class by a phone call and a written notification by WhatsApp, text message, or email
- a class canceled by the student with more than 24 hours can be rescheduled within a period of two weeks after the date of cancelation
- if the cancelled class is not taken within a two-week period the class is expired and is fully charged
- if a class is cancelled by the teacher, the teacher and the student will agree upon a day and time to have the class in a period of two weeks
- the days and times to reschedule a class depend upon the availability of teacher and student
SERVICE
- the student can choose to have classes at the school, at their accommodation, or in a public area.
- there is a surcharge of 25% for locations located further away than 10km from the school
- there is a surcharge of 25% for every additional student
- the student can request to change teachers with a prior notice of at least one week
- during the City Trips the student is required to pay the entrance fees for musea and transportation cost for the teacher
PAYMENTS & REFUNDS
- to confirm the course/classes, the complete payment or down payment of the course and any material must be realized at least one week before the starting date
- classes that have been purchased but were not taken by the student are not refunded
- prices are in MXN and do not include 16% VAT (IVA). If you require a SAT invoice, 16% will be added to the total price (SAT invoices only for students who reside in Mexico)
- we accept online payments with debit/credit cards via PayPal on our website. For bank transfers or bank deposits, please contact us for the payment details
- we are entitled to change our prices at any time without any notice
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