Our Policy

LEARN SPANISH IN MEXICO CITY®

POLICY

LOGISTICS

  1. to guarantee availability of our teachers, the schedule of the classes; days, times, start & end date are determined before starting the course
  2. the minimum duration of one class is 1,5 hours
  3. the time of a lesson is not extended if the student is late, this also applies to a free class and the diagnostic conversation
  4. if the teacher arrives late, the duration of the class will be extended proportionately, or
  5. if the student is unable extended the class at that moment, the teacher and the student will agree upon another class in which that extra time can be compensated

CANCELATION OF A CLASS LESS THAN 24 HOURS

  1. the student must inform his/her teacher directly about canceling or changing the time of the class by a phone call and a written notification by WhatsApp, text message, or email
  2. a class canceled by the student within 24 hours cannot be rescheduled and is fully charged

CANCELATION OF CLASS WITH MORE THAN 24 HOURS

  1. the student must inform his/her teacher directly about canceling or changing the time of the class by a phone call and a written notification by WhatsApp, text message, or email
  2. a class canceled by the student with more than 24 hours can be rescheduled within a period of two weeks after the date of cancelation
  3. if the cancelled class is not taken within a two-week period the class is expired and is fully charged
  4. if a class is cancelled by the teacher, the teacher and the student will agree upon a day and time to have the class in a period of two weeks
  5. the days and times to reschedule a class depend upon the availability of teacher and student

SERVICE

  1. the student can choose to have classes at the school, at their accommodation, or in a public area.
  2. there is a surcharge of 25% for locations located further away than 10km from the school
  3. there is a surcharge of 25% for every additional student
  4. the student can request to change teachers with a prior notice of at least one week
  5. during the City Trips the student is required to pay the entrance fees for musea and transportation cost for the teacher

PAYMENTS & REFUNDS

  1. to confirm the course/classes, the complete payment or down payment of the course and any material must be realized at least one week before the starting date
  2. classes that have been purchased but were not taken by the student are not refunded
  3. prices are in MXN and do not include 16% VAT (IVA). If you require a SAT invoice, 16% will be added to the total price (SAT invoices only for students who reside in Mexico)
  4. we accept online payments with debit/credit cards via PayPal on our website. For bank transfers or bank deposits, please contact us for the payment details
  5. we are entitled to change our prices at any time without any notice
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